BB's Bouncy Castle Hire understand that plans or events can change. If you need to cancel your booking, please notify us immediately by phone or email 07950380846 or 07939345939 - bbsbouncycastlehire@outlook.com

The following fees apply to customer-initiated cancellations:

>7 to 14 days before the hire date: 50% of the total booking value is payable or non-refundable.

>Within 7 days of or upon arrival 100% of the total booking value will be charged to cover logistical and lost-opportunity costs

Adverse Weather & Safety Cancellations

Safety is our top priority. Inflatables cannot be operated safely in certain weather conditions, such as high winds or wind gusts (typically over 24mph) or persistent heavy rain.

If we are forced to cancel due to unsafe weather, you will receive a refund of your deposit or the option to reschedule your booking for a future date.

Venue Suitability & Refusal of Delivery

It is the hirer's responsibility to ensure the venue or garden area has adequate space, height clearance, and a suitable flat surface (grass, clean level garden etc.). We will not be able to hire outside on artificial grass or hardstanding like concrete/tarmac.

Please contact us if you have any queries regarding the hire venue or garden you wish to use.

• If we arrive and the location is unsafe, unsuitable, or lacks the required space, the booking will be cancelled, and a 50% cancellation fee will apply.

Cancellations by the Company

In the rare event that we must cancel your booking due to unforeseen circumstances (e.g., vehicle breakdown, staff illness, or equipment damage), we will notify you as soon as possible. You will be offered a full refund or the option to reschedule or change inflatable if we have one available.r text here...